FAQ
1. What materials are your bags made from?
Our bags are made from high-quality leather and raffia, with reinforced stitching for durability. Each piece is designed for style and long-term use.
See our Product Details Policy »
2. How do I place an order?
Browse our online store, select the item you want, and click “Add to Cart.” When you’re ready, proceed to checkout and complete your payment securely.
3. What payment methods do you accept?
We accept major credit and debit cards, and other secure payment options listed at checkout.
View our Terms of Service »
4. What is your shipping policy?
At piwpiwe, we are committed to delivering a seamless and reliable shopping experience. Below you'll find all the important details regarding our order processing and delivery process.
Order Processing
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All orders are processed within 1 to 3 business days, excluding weekends and holidays.
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During peak periods, processing may take an additional 1–2 business days.
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We prioritize getting your order dispatched as quickly and efficiently as possible.
Shipping & Delivery
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United Kingdom: 5–9 business days after dispatch
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Europe: 7–9 business days after dispatch
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Rest of World: 7–12 business days after dispatch
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5. Can I track my order?
Yes. Once your order has shipped, we’ll send you a tracking number by email. You can use it to follow your delivery progress online.
6. What is your return and refund policy?
We accept returns within 60 Days of delivery. Items must be unused, in original packaging, and meet our return requirements.
Read our Return & Refund Policy »
7. How do I request a return?
Contact our customer service team via our
Contact Us » page or email within 60 days of delivery. Include your order number and reason for the return. We’ll guide you through the process.
See our Return & Refund Policy for instructions »
8. Do you offer exchanges?
Yes, exchanges are available for eligible items if stock is available.
More on exchanges in our Return & Refund Policy »
9. Do your products have a warranty?
Yes, all our products include a 2-year warranty covering manufacturing defects.
Read the Terms of Service for warranty details »
10. How can I contact customer support?
You can reach us through our
Contact Us page », by email, or via the contact information in our website footer.
