At Piwpiwe, we are committed to ensuring that every customer is satisfied with their shopping experience. If you encounter any issue with your order, product, or service, we encourage you to contact us directly so that we can resolve the matter quickly and fairly.

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1. Initial Resolution

• If you have a concern, please reach out to us at:
  Email: Contact@piwpiwe.com
  Phone: +44 20 3289 7564
  Mail:  22–25 Portman Close, Marylebone, London W1H 6BS, United Kingdom.

• Our team will acknowledge your concern within 2 business days and aim to resolve it within 7 business days whenever possible.

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2. Escalation

If you are not satisfied with the initial response:

• You may request your case be reviewed by a senior customer service manager.

• We will provide a final written outcome within 14 business days of your escalation request.

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3. Alternative Dispute Resolution (ADR)

If we cannot reach a mutually satisfactory resolution, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider. ADR offers a fair and impartial process outside of court.

• For UK customers, you may contact a certified ADR provider such as the Centre for Effective Dispute Resolution (CEDR) or another body approved by the UK Government.

• Details on approved providers can be found at https://www.tradingstandards.uk.

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4. Online Dispute Resolution (ODR)

If you purchased online, you may also use the European Online Dispute Resolution platform (ODR), available at: https://ec.europa.eu/consumers/odr

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5. Governing Law

This Dispute Resolution policy is governed by the laws of England and Wales. Any disputes that cannot be resolved through the processes above will be subject to the exclusive jurisdiction of the courts of England and Wales.